Microsoft
Microsoft Cloud Support Associate Professional Certificate
11,618 enrolled
Microsoft

Microsoft Cloud Support Associate Professional Certificate

Launch your career as a Cloud Support Associate. Build job-ready skills for an in-demand career in information technology in as little as 6 months. No prior experience required to get started.

Included with Coursera Plus

Earn a career credential that demonstrates your expertise

(284 reviews)

Beginner level

Recommended experience

Flexible schedule
4 months at 10 hours a week
Earn a career credential
Share your expertise with employers
Earn a career credential that demonstrates your expertise

(284 reviews)

Beginner level

Recommended experience

Flexible schedule
4 months at 10 hours a week
Earn a career credential
Share your expertise with employers

Overview

  • Gain skills to succeed in Information technology and cloud support using Microsoft Azure solutions and services.

  • Apply concepts such as Data Backup, Cloud Computing, and Mobile Device Management to practical IT and cloud support scenarios.

  • Demonstrate a holistic understanding of IT and cloud support, combining hardware, software, networking and compliance concepts in problem-solving.

  • Learn to adapt diagnostic skills to diverse IT and cloud problems and manage Azure resources, including security and cost optimization.

What’s included

Shareable certificate

Add to your LinkedIn profile

Taught in English
283 practice exercises

Earn 50% off your Certification Exam (AZ-900)

Professional Certificate - 12 course series

What you'll learn

  • Learn about computer components like CPU, memory, and storage.

  • Learn how computer system components, such as the CPU, memory, and storage devices, interact with the operating system.

  • Gain insight into security, hardware, and software relationships.

Skills you'll gain

Category: Data Storage
Category: Computer Hardware
Category: Operating Systems
Category: Servers
Category: Cybersecurity
Category: Business Software
Category: Business Systems
Category: Technical Consulting
Category: System Configuration
Category: Enterprise Security
Category: Generative AI
Category: System Support
Category: Artificial Intelligence
Category: Computer Architecture
Category: Technical Support
Category: Information Technology
Category: Computer Systems

What you'll learn

  • Learn computer networking basics, like TCP/IP and OSI models, and how devices collaborate.

  • Gain insights into network infrastructure and monitoring techniques for effective management.

  • Learn about network security components, approaches, and mitigation strategies.

Skills you'll gain

Category: Cloud Computing
Category: Network Security
Category: Computer Networking
Category: Microsoft Azure
Category: Network Protocols
Category: TCP/IP
Category: Firewall
Category: Network Monitoring
Category: Servers
Category: Virtual Machines
Category: Artificial Intelligence
Category: Network Architecture

What you'll learn

  • Gain insight into key aspects of IT security and data management.

  • Develop an understanding of secure software setup and implementation.

  • Learn effective strategies for hardware configurations and data backup and recovery.

Skills you'll gain

Category: Firewall
Category: Data Storage
Category: Encryption
Category: Computer Hardware
Category: Computer Security
Category: Role-Based Access Control (RBAC)
Category: Authentications
Category: Application Security
Category: Information Assurance
Category: Security Controls
Category: Data Storage Technologies
Category: Data Security
Category: Identity and Access Management
Category: Hardening
Category: Cybersecurity
Category: System Configuration
Category: Software Installation
Category: Data Management
Category: Information Technology

What you'll learn

  • Gain insight into the fundamentals of cybersecurity concepts for ensuring user data privacy.

  • Learn how to secure digital communications, optimize network performance, and understand how VPNs work.

  • Gain knowledge about the diverse landscapes of on-premises computing, cloud services, and server communication.

Skills you'll gain

Category: Encryption
Category: Network Security
Category: Multi-Factor Authentication
Category: Cloud Computing
Category: Virtual Private Networks (VPN)
Category: Cybersecurity
Category: Network Performance Management
Category: Cloud Security
Category: Authentications
Category: Security Strategy
Category: Cloud Computing Architecture
Category: Identity and Access Management
Category: Network Monitoring
Category: Information Privacy

What you'll learn

  • Gain insight into the components and services within Microsoft 365, such as Office applications, collaboration tools, and cloud-based services.

  • Understand the integration between Microsoft 365 applications and their pivotal role in enhancing business productivity and security.

  • Learn about the automation tools available within Microsoft 365 and how to leverage them to streamline workflows and improve overall efficiency.

Skills you'll gain

Category: Microsoft Teams
Category: Microsoft Outlook
Category: Microsoft Excel
Category: Microsoft 365
Category: Automation
Category: Microsoft Word
Category: Endpoint Security
Category: Data Security
Category: Microsoft PowerPoint
Category: Calendar Management
Category: Microsoft Power Automate/Flow
Category: Business Solutions
Category: Collaborative Software
Category: Team Oriented
Category: Business Technologies
Category: Enterprise Application Management
Category: Productivity Software
Category: Document Management
Category: Business Software

What you'll learn

  • Gain insight into troubleshooting approaches for both hardware and software issues across various operating systems

  • Learn to apply a systematic approach to diagnose technical issues across different hardware and software environments

  • Master diagnostic tools for efficient problem-solving in system maintenance, upgrades, network connectivity, software setup, and security

Skills you'll gain

Category: Hardware Troubleshooting
Category: Network Troubleshooting
Category: Generative AI
Category: Operating Systems
Category: System Support
Category: Computer Networking
Category: Debugging
Category: Cross Platform Development
Category: Network Administration
Category: Technical Support
Category: Problem Management
Category: Mac OS
Category: Microsoft Windows
Category: Computer Hardware

What you'll learn

  • Gain an understanding of the basics and benefits of cloud computing.

  • Describe various cloud computing models and their practical applications.

  • Discuss core Azure services, their features, applications, and advanced capabilities.

Skills you'll gain

Category: Microsoft Azure
Category: Cloud Computing
Category: Infrastructure as Code (IaC)
Category: Cloud Security
Category: Virtual Machines
Category: Cloud Management
Category: System Monitoring
Category: Artificial Intelligence
Category: Scalability
Category: Cloud Computing Architecture
Category: Generative AI

What you'll learn

  • Gain insight into Azure Compute, covering Virtual Machines, App Service, and Azure Kubernetes Service (AKS).

  • Explore Azure Networking, including Virtual Networks, Load Balancing, and Routes.

  • Gain Azure Security knowledge encompassing Identity and Access Management (IAM), Virtual Network Security Groups (NSGs), and Microsoft Sentinel.

Skills you'll gain

Category: Network Security
Category: Role-Based Access Control (RBAC)
Category: Cloud Security
Category: Cloud Infrastructure
Category: Virtual Machines
Category: Security Information and Event Management (SIEM)
Category: Application Deployment
Category: Load Balancing
Category: Microsoft Azure
Category: Network Routing
Category: Scalability
Category: Cloud Computing
Category: Network Architecture
Category: Kubernetes
Category: Virtual Local Area Network (VLAN)
Category: Identity and Access Management

What you'll learn

  • Gain insight into Microsoft Entra ID and its function within Azure.

  • Learn efficient troubleshooting techniques for Microsoft Entra ID-related issues.

  • Implement identity and access management (IAM) strategies in Azure, including practical implementation insights.

Skills you'll gain

Category: Role-Based Access Control (RBAC)
Category: Network Security
Category: Identity and Access Management
Category: Azure Active Directory
Category: Command-Line Interface
Category: Network Performance Management
Category: Windows PowerShell
Category: Load Balancing
Category: Infrastructure as Code (IaC)
Category: Hybrid Cloud Computing
Category: Virtual Private Networks (VPN)
Category: Microsoft Azure
Category: Network Architecture

What you'll learn

  • Gain insight into configuring load balancers in Azure to achieve optimal resource distribution.

  • Learn to implement and manage various types of Azure Storage accounts effectively.

  • Acquire skills in configuring virtual machines to align with specific workload requirements and troubleshooting virtual network issues efficiently.

Skills you'll gain

Category: Network Security
Category: Load Balancing
Category: Cloud Storage
Category: Scalability
Category: Data Storage
Category: Virtual Machines
Category: Performance Tuning
Category: Microsoft Azure
Category: Cloud Security
Category: Network Administration
Category: Infrastructure Architecture
Category: Cloud Computing Architecture
Category: System Configuration

What you'll learn

  • Gain insight into the key features of Azure Monitor and its role in resource management.

  • Learn to configure basic monitoring in Azure to ensure proactive resource management.

  • Acquire skills in setting up and managing alerts based on diverse conditions and thresholds, facilitating timely responses to critical situations.

Skills you'll gain

Category: Microsoft Azure
Category: Query Languages
Category: Virtual Machines
Category: Application Performance Management
Category: Continuous Monitoring
Category: Resource Management
Category: Real Time Data
Category: Event Monitoring
Category: System Monitoring

What you'll learn

  • Gain insight into implementing effective backup strategies for files, folders, and virtual machines in Azure.

  • Learn to manage automatic updates and patches.

  • Learn to implement and enforce compliance policies in Azure cloud environments, including monitoring and auditing Azure resources for compliance.

Skills you'll gain

Category: Disaster Recovery
Category: Virtual Machines
Category: Cloud Security
Category: Data Security
Category: Microsoft Azure
Category: Patch Management
Category: Microsoft Copilot
Category: Generative AI
Category: Cloud Computing
Category: Scripting
Category: Cloud Management
Category: File Management
Category: Information Technology Operations
Category: Technical Support and Services
Category: Cloud Storage
Category: Systems Administration
Category: IT Automation
Category: Continuous Monitoring
Category: Configuration Management

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Instructor

 Microsoft
238 Courses1,732,935 learners

Offered by

Microsoft

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Frequently asked questions

¹ Median salary and job opening data are sourced from Lightcast™ Job Postings Report. Content Creator, Machine Learning Engineer and Salesforce Development Representative (1/1/2024 - 12/31/2024) All other job roles (8/1/2024 - 8/1/2025)